Frequently Asked Questions
We are headquartered in the vibrant city of Kolkata, West Bengal, India.
While our main office is in Kolkata, we extend our photography services throughout India. Our dedicated team travels across the country to capture your special moments.
Our expertise spans various photography services, including weddings, events, portraits, commercial shoots, and more. We are committed to delivering high-quality images that narrate your unique story.
Booking our services is a breeze! Simply visit our website’s ‘Contact’ page, fill out the inquiry form, or call us and our team will promptly reach out to discuss your event requirements and confirm the details.
Certainly! We understand the uniqueness of each event. Contact us with your specific requirements, and we will craft a personalized photography package that aligns with your needs and budget.
Our photography services extend to all major cities and regions across India. Whether you’re in a bustling metropolis or a serene countryside, our team is ready to capture your special moments.
Client privacy and image security are paramount to us. We implement strict protocols, including secure storage and backup procedures, to safeguard the confidentiality and safety of your photographs.
Our standard turnaround time for delivering photographs is 7 Days via online storage solutions with one month validity or external drive (provided by client) though this may vary based on the project’s scale. We strive to provide you with your images promptly without compromising quality.
Absolutely! We encourage clients to share their preferences and vision for the final look of their photographs. Our skilled editing team will collaborate with you to achieve the desired style.
We deliver the edited videos via online storage solutions. This ensures a convenient and secure method for you to access and download your finalized videos.
Always! We appreciate personalizing your videos with your chosen songs. To ensure a smooth process, please share your preferred songs in advance. Please note that for wedding video teasers and reels, song changes may not be possible due to the intricacies of the editing process.
To ensure seamless services, we follow a payment structure of 40% advance at the time of booking, and the remaining 60% is due either during the working duration or on the morning of the last event date. This helps us focus on delivering exceptional services without any interruptions.
For any inquiries or assistance, please feel free to contact our customer support team via email at info@couplestory.in or call us at +91 81006 85435. We are here to assist you!
